FREQUENTLY ASKED QUESTIONS
This section provides answers to some of the more commonly asked questions.
WATER DAMAGE RESTORATION (FAQ)
What should I do if I experience a sewage backup or overflow?
If you experience a sewage backup or overflow, immediately evacuate the affected area and call a professional water damage restoration company. Sewage backups can be hazardous to your health, and it's crucial to have the area cleaned and disinfected by professionals.
How log will it take my property to dry?
Drying time is determined by a combination of factors, including the location, duration, and source of water, the types of building materials, the weather conditions, and how quickly emergency services begin. Through consistent monitoring and evaluation of the drying process, we can determine when the drying is complete. Your carpet may feel dry to the touch, but padding and subfloors may still be wet underneath. While there are no rules to determine how long your property will take to dry, we can tell you it may take between three and five days or more, depending on the conditions.
How do i know when my property is completely dry?
Proper testing with our specialized equipment is the correct way to determine if things are completely dry. Touch alone may be a false indicator
Why are dehumidifers and fans used?
When water damage has occurred, water can be absorbed into the drywall (sheetrock), baseboards, subflooring, etc. Drying these surfaces requires high-velocity air movers to accelerate the release of absorbed water into the air. Dehumidifiers are necessary for removing this excess moisture to help protect property and create conditions for efficient drying. Please do not turn off or move drying equipment
Will my belongings be salvaged after water damage?
We will make every effort to salvage your belongings after water damage. We have specialized equipment and techniques to dry and restore furniture, electronics, documents, and other items. If any items are unsalvageable, we will document them and provide you with a list for insurance purposes.
What is the process for drying out hardwood floors after water damage?
Drying out hardwood floors after water damage requires specialized equipment and techniques. We will use moisture meters to determine the extent of the damage and then use air movers, dehumidifiers, and other equipment to dry out the floors. We may also need to remove damaged floorboards and replace them.
Can you help with water damage in a commercial or industrial property?
Yes, we offer water damage restoration services for commercial and industrial properties. We understand the unique challenges of restoring large or complex properties and will work with you to minimize downtime and disruptions.
What happens if I don't address water damage promptly?
If you don't address water damage promptly, it can lead to further damage such as mold growth, structural damage, and health risks. It's crucial to call a professional restoration company as soon as possible to mitigate the damage and prevent future issues.
How do you handle water damage in carpets and upholstery?
We use specialized equipment to extract water from carpets and upholstery, and then use air movers, dehumidifiers, and other equipment to dry them out. If necessary, we will also clean and disinfect the carpets and upholstery to prevent mold growth and odors.
Can you help with water damage caused by natural disasters?
Yes, we have experience working with water damage caused by natural disasters such as floods, hurricanes, and storms. We will work quickly to mitigate the damage and restore your property as soon as possible.
Will you communicate with my insurance company during the restoration process?
Yes, we will communicate with your insurance company throughout the restoration process to provide accurate documentation of the damage and the restoration process. We will work with your insurance adjuster to ensure a smooth and efficient claims process.
How long does the water damage restoration process take?
The time it takes to complete the water damage restoration process depends on the extent of the damage and the drying equipment used. Typically, it can take several days to a week or more. We will provide a detailed timeline before starting any work.
How can I prevent water damage in the future?
To prevent water damage in the future, you can regularly inspect your plumbing and appliances, clean gutters and downspouts, and maintain proper ventilation and humidity levels. It's also a good idea to have your property inspected by a professional restoration company annually to detect any potential issues.
FIRE DAMAGE RESTORATION (FAQ)
What should I do if my property has been damaged by fire?
If your property has been damaged by fire, it's essential to call a professional fire damage restoration company immediately. The longer you wait, the more damage can occur from soot, smoke, and water used to extinguish the fire.
What is the process for restoring a property after fire damage?
The process for restoring a property after fire damage varies depending on the extent of the damage. Typically, it involves assessing the damage, removing debris, cleaning and disinfecting the property, restoring any salvageable items, and repairing any structural damage.
How long does the fire damage restoration process take?
The time it takes to complete the fire damage restoration process depends on the extent of the damage. It can take several days to several weeks or more to fully restore a property. We will provide you with a detailed timeline before starting any work.
Will my belongings be salvaged after fire damage?
We will make every effort to salvage your belongings after fire damage. We have specialized equipment and techniques to restore furniture, electronics, documents, and other items. If any items are unsalvageable, we will document them and provide you with a list for insurance purposes.
What is the process for cleaning soot and smoke damage?
Cleaning soot and smoke damage requires specialized equipment and techniques. We use industrial-grade cleaners and equipment to remove soot and smoke residue from surfaces and belongings. We also use air scrubbers and ozone generators to remove any lingering odors.
Can you help with fire damage in a commercial or industrial property?
Yes, we offer fire damage restoration services for commercial and industrial properties. We understand the unique challenges of restoring large or complex properties and will work with you to minimize downtime and disruptions.
Will you communicate with my insurance company during the restoration process?
Yes, we will communicate with your insurance company throughout the restoration process to provide accurate documentation of the damage and the restoration process. We will work with your insurance adjuster to ensure a smooth and efficient claims process.
Can you provide emergency board-up and tarping services?
Yes, we provide emergency board-up and tarping services to secure your property and prevent further damage from weather, theft, and vandalism.
How do you handle water damage caused by firefighting efforts?
Water damage caused by firefighting efforts can be extensive and lead to mold growth and other issues if not addressed promptly. We have specialized equipment and techniques to extract water and dry out your property to prevent further damage.
How can I prevent fire damage in the future?
To prevent fire damage in the future, you can regularly inspect and maintain your electrical systems, appliances, and heating systems. It's also essential to have smoke detectors and fire extinguishers installed and regularly checked. Finally, make sure everyone in your household or business is aware of fire safety procedures and evacuation plans.
MOLD REMEDIATION (FAQ)
What is mold?
Mold is a microscopic fungus that is part of the natural environment and necessary for our ecosystem. While it is necessary in the outdoor world, too much mold inside a structure can be dangerous and unsanitary. Mold produces spores as part of its lifecycle, and these spores float through the air both inside and outside.
What is mold remediation?
Mold remediation is the process of removing mold from a property and addressing any underlying moisture issues to prevent future mold growth.
How do I know if I have mold in my property?
Common signs of mold include visible mold growth, a musty odor, and water stains on walls or ceilings. If you suspect mold, it's essential to call a professional mold remediation company for an inspection.
Can mold be dangerous to my health?
Yes, exposure to mold can cause health problems, particularly for individuals with allergies, asthma, or weakened immune systems. Common health effects of mold exposure include respiratory issues, headaches, and skin irritation.
How is mold removed?
Mold is removed by first addressing the underlying moisture issue and then using specialized equipment and techniques to remove the mold growth. This may involve removing affected materials, such as drywall or carpeting, and thoroughly cleaning and disinfecting the area.
Can I remove mold myself?
While it's possible to remove small areas of mold growth, it's generally not recommended. Mold can be difficult to fully remove without specialized equipment and techniques, and improper removal can lead to further spreading and health risks.
How long does mold remediation take?
The time it takes to complete mold remediation depends on the extent of the mold growth and any underlying moisture issues. It can take several days to several weeks to fully remediate a property.
Will the mold come back after remediation?
If the underlying moisture issue is not addressed, mold can return after remediation. A professional mold remediation company will identify and address any underlying moisture issues to prevent future mold growth.
Can mold remediation cause further damage to my property?
Mold remediation can cause minor damage to affected materials, such as drywall or carpeting. However, a professional mold remediation company will take precautions to minimize damage and restore your property to its pre-mold condition.
How do I prevent mold from growing in the future?
To prevent mold from growing in the future, it's essential to address any underlying moisture issues, such as leaks or humidity. You can also improve ventilation and air circulation in your property and regularly inspect and maintain your HVAC system.
Can you provide air quality testing after mold remediation?
Yes, we provide air quality testing after mold remediation to ensure that the air in your property is safe and free from mold spores. We use specialized equipment to test the air and provide you with a detailed report of the results.
MOLD TESTING (FAQ)
What is mold testing?
Mold testing is the process of taking samples from a building or area to identify the presence of mold and determine the type and quantity of mold present.
Why should I have mold testing done?
Mold testing can be useful in identifying potential health hazards and determining the extent of mold growth in a building or area. It can also help to identify the source of the mold growth and guide remediation efforts.
How is mold testing conducted?
Mold testing can be done in a variety of ways, including air sampling, surface sampling, and bulk sampling. Air sampling involves collecting air samples and analyzing them for the presence of mold spores. Surface sampling involves collecting samples from surfaces where mold growth is suspected. Bulk sampling involves collecting samples of material suspected to contain mold.
Who should conduct mold testing?
Mold testing should be conducted by trained professionals who are certified in mold remediation and have experience in conducting mold tests.
How long does it take to get mold testing results?
The time it takes to receive mold testing results can vary depending on the type of testing conducted and the laboratory used. Some results may be available within a few days.